FAQ

When will my order ship?

Orders are processed within 1–3 business days (excluding weekends and holidays). Once your order ships, you'll receive a tracking number via email.

How long does shipping take?

Shipping times vary depending on your location and the shipping method selected at checkout. Most orders arrive within 3–7 business days after they have shipped.

Do you accept returns or exchanges?

At this time, all sales are final. We do not accept returns, exchanges, or offer refunds.

What if I receive a damaged or incorrect item?

If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery with your order number and photos so we can make it right.

How do I track my order?

Once your order has shipped, you'll receive a shipping confirmation email containing your tracking information.

Do you restock sold-out items?

Some of our items may be restocked, while others are limited edition and may not return. Follow us on social media and join our VIP Facebook group to stay updated on restocks and new arrivals.

How do I know what size to order?

We recommend checking the sizing information provided on each product page. If you're between sizes or have questions, feel free to contact us before placing your order.

Do you offer plus sizes?

Yes! We are proud to offer select styles in plus sizes and are continually expanding our collection.

Can I change or cancel my order?

We begin processing orders quickly, so we cannot guarantee changes or cancellations once an order has been placed. Please contact us as soon as possible, and we'll do our best to help.

How can I contact Bows & Pearls Boutique?

If you have any questions, please reach out through our Contact page or email us. We're always happy to help!